Preparing for your arrival: What you need to know
How do I get there?
Flights
As the only island in the Whitsundays with its own commercial airport, access is easy with short, direct flights from Sydney, Melbourne, Brisbane and Cairns and good connections from other Australia cities.
Ferry
There are also quick 30-60 minute ferry transfers connecting you between Hamilton Island, Shute Harbour and Port of Airlie. Carry on - if travelling via Cruise Whitsunday, you are limited by what you can safely carry. A luggage service is not provided. Your discounted ferry ticket for your first day will be emailed to you prior to your arrival.
Whether you’re flying in, or arriving by ferry, our Learning & Development team will be here to welcome you.
Packing Essentials
Whilst a number of household items can be purchased when you arrive on the island, you will require some essentials to see you through the first few days before you can get access to the mainland to do some shopping.
We have included below a checklist for you to ensure you have packed everything you will require on your arrival.
- Money: the island is cashless, so you will need to ensure you have access to debit/card facilities.
- Linen/Bedding: your accommodation is furnished, however sheets, towels, floor mats, blankets, pillow case, tea towels and a pillow are required. You can bring these with you or opt to purchase on arrival (see below).
- Cooking utensils: plates, bowls, cups, cutlery, microwave proof dishes, tea towel etc
- Clothing: coat hangers, socks and shoes as per the uniform guidelines, swimwear, clothing and shoes for when you're not working, raincoat is recommended, toiletries.
Uniforms
Your uniform is provided, although you will need to bring the required shoes.
Please refer to the Staff Shoe Guide
We also ask that you review the Presentation Policy, and ensure you comply with it before your arrival.
What we can supply
The Robert Oatley College has a selection of items as listed below, which are available to purchase upon your arrival for use in your staff accommodation. This saves a lot of weight and space in your luggage!
Robert Oatley College
Blanket fleece - single
$20
Blanket fleece - double
$25
IGA
Crockery selection
From $5
Please note prices are subject to change without notice
Cashless Island
Hamilton Island is a cashless environment, and we are unable to accept cash at any of our outlets. Cash deposits and withdrawals can be made using the Bank@Post service at the Australia Post office on Front Street, where cash can also be exchanged for pre-paid or top-up Mastercards. A surcharge may apply for all ‘credit’ and ‘tap and go’ transactions made on the island via credit or debit card. Payments can be made fee free via EFTPOS, using a cheque and/or savings account at the terminal.
Transporting your belongings to the island
There are a number of options to assist in getting your belongings to the island:
Post Office
Mail can be addressed to your work post office box and your manager will collect all mail and distribute it to each employee at your workplace.
Address your parcels as follows:
Name Position (Department) c/o P.O. Box *** Hamilton Island, QLD 4803
If using a supplier such as Kmart, who do not recognise Hamilton Island addresses, you can use 1 Front Street as the address, however, you must add your correct PO Box in the notes.
Should the online store not accept a PO BOX Please divert to the below:
(Box#) Front Street
Hamilton Island
QLD 4803
For example - If I work for Reef View I would use:
157 Front Street
Hamilton Island
QLD 4803
See all Outlet's PO Boxes
| Outlet |
Address |
| Airport |
PO Box 201 |
| Bakery |
PO Box 137 |
| Beach Club |
PO Box 138 |
| Beach Sports/Dinghy Hire |
PO Box 283 |
| Buggy Hire |
Po Box 273 |
| Clownfish Club |
PO Box 142 |
| coca chu |
PO Box 171 |
| Communications |
PO Box 144 |
| Conventions |
PO Box 148 |
| Earthworks |
PO Box 60 |
| Electrical Services |
PO Box 219 |
| Engineering & Services |
PO Box 156 |
| Executive Office |
PO Box 149 |
| Finance |
PO Box 150 |
| Fire Department |
Po Box 281 |
| Florist |
Po Box 140 |
| Food & Beverage |
PO Box 312 |
| Gallery |
PO Box 79 |
| Gardens |
PO Box 151 |
| Golf Course |
PO Box 25 |
| Hair & Beauty |
Po Box 398 |
| Health & Wellbeing |
PO Box 101 |
| HI Cleaning holiday homes |
PO Box 50 |
| HI Guest Entertainment/ Activities |
PO Box 441 |
| HI Jewellery |
PO Box 76 |
| HI Kindy |
PO Box 366 |
| HI Photography |
PO Box 286 |
| HIRE |
PO Box 45 |
| IGA |
PO Box 208 |
| Island Concierge |
Po Box 152 |
| Island Safety |
PO Box 163 |
| IT |
PO Box 146 |
| Kegel Bowling/Video |
Po Box 173 |
| Learning & Development |
PO Box 168 |
| Maintenance |
PO Box 220 |
| Maintenance Warehouse |
Po Box 414 |
| Manta Ray Cafe |
PO Box 179 |
| Marina |
PO Box 222 |
| Marina Cafe |
PO Box 158 |
| Marina Retail |
Po Box 143 |
| Marina Tavern |
PO Box 172 |
| Mariners |
PO Box 111 |
| Medical Centre |
PO Box 101 |
| Palm Bungalows/Reef View Hotel |
PO Box 157 |
| Palm Valley Activities |
PO Box 13 |
| People Culture & Development |
PO Box 22 |
| Pool Bars |
PO Box 169 |
| Pool Terrace |
PO Box 17 |
| Popeyes |
PO Box 93 |
| Public Facilities |
PO Box 8 |
| qualia |
PO Box 164 |
| qualia GM |
Po Box 155 |
| Rainforest |
PO Box 5 |
| RAM Office/qualia Boutique/Breeze |
PO Box 147 |
| Reef View Hotel/Palm Bungalows |
PO Box 157 |
| Reef View Housekeeping |
PO Box 37 |
| Retail Hi Design |
PO Box 85 |
| Romano's |
PO Box 160 |
| Sails |
PO Box 166 |
| Sales & Marketing |
PO Box 74 |
| Spa wumurdaylin |
PO Box 58 |
| Sports Club |
PO Box 115 |
| Staff Accommodation |
PO Box 249 |
| Switch |
PO Box 144 |
| Tako |
PO Box 385 |
| The Hut |
Po Box 141 |
| The Sundays |
Po Box 226 |
| Tour Desk |
PO Box 167 |
| Transport |
PO Box 161 |
| Vehicle Workshop |
PO Box 221 |
| Video Store/Kegel Bowl |
Po Box 183 |
| Warehouse/Barge Stores |
PO Box 218 |
| Weddings |
PO Box 132 |
| Yacht Club |
PO Box 69 |
Barge
You can drop them off personally to the Shute Harbour Logistics Terminal if driving up (gate hours 0700 – 1500hrs Mon - Friday, exception by prior arrangement only). They will load your items on the barge as above and you collect them from the Island Warehouse Office on the island.
Freight Company
You can deliver them using any freight company (ie. Pack & Send Courier). This can be costly so you may wish to get several quotes.
Address your parcels as follows:
Shute Logistics Terminal, 3363 Shute Harbour Road, Shute Harbour QLD 4802 T (07) 4962 5527
ATTN: Your Name / Your Mobile Phone Number / Position (Department), Hamilton Island / Start date
Your items will be put in a cage, and our staff members are allowed one cage per person free of charge (big enough for a suitcase, backpack, box etc.) to be loaded onto the boat and transported to the island. When you arrive on island, you can go to the Island Warehouse Office located opposite the IGA and fuel wharf and collect your items.
Parking Facilities
Mainland Parking - Shute Harbour Carpark Facility (Secure parking - On-island Staff)
Staff carparks are available at the Shute Harbour Carpark Facility located on the Mainland at 3363 Shute Harbour Road, Shute Harbour, 4802. It is important to note that space is limited and is subject to a waitlist from time to time and is not guaranteed to be available at your selected date. In order to apply for a carpark please click on the link: Shute Harbour Carpark Request and complete the online request form which also stipulates pricing and the Terms and Conditions for use of the facility. After submitting your request form you will be contacted via email with further arrangements.
Further take note that there is a height limit applicable at the facility and vehicles higher than 2.1m will not be able to access the facility.
Mainland Parking – Shute Harbour Carpark Facility (Secure Parking – Commuting Staff)
Staff carparks are available at the Shute Harbour Carpark Facility located at 3363 Shute Harbour Road, Shute Harbour 4802. It is important to note that space is limited and subject to a waitlist and is not guaranteed to be available at your selected date. You may be required to use and pay for public parking until such time as a space becomes available. In order to apply for a carpark, please click on the link: Shute Harbour Carpark Request and complete the online request form which stipulates pricing and Terms and Conditions. After submitting your request form you will be contacted via email with further arrangements. Further take note, that there is a height limit applicable at the facility and vehicles higher than 2.1m will not be able to access the facility. Once you have obtained a parking space within the facility, your parking will be free of charge.
Mainland Parking – Shute Harbour Public Car Park
Shute Harbour offers the option of 2 public car parking spaces, upper and lower. The upper car park is a short walk and stair climb to access however offers cheaper parking options than the lower parking spaces which are located right by the marina. Find out more here.
Mainland Parking – Port of Airlie Public Car Park
Use the link to view parking options near the Port of Airlie. Find out more here.